Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
How to link CX to profitability
May 01 by Melanie MingasProf. Phil Klaus tells CX Network how to measure CX success through financial value rather than customer ratings
Using generative AI to support emotive customer journeys
April 10 by CX NetworkAI might not be coming for your job, but it can now help you get a job
Harnessing advanced chat, custom GPTs and ethical AI for CX
March 21 by Melanie MingasEJ Cay, VP for Genesys UK and Ireland, explains the benefits and drawbacks of custom GPTs and why you need to make friends with the chief AI officer
How Energy Queensland is using generative AI to transform customer billing
February 29 by Melanie MingasMichael Dart, chief customer officer for Energy Queensland, explains the role of generative AI in the business’ future
Using sentiment analysis to drive customer satisfaction at Toyota Finance New Zealand
February 20 by Melanie MingasLaurette Lane explains how Toyota Finance New Zealand brought game changing AI capabilities to its contact centers
How to make expectation transfer work in retail
February 12 by Melanie MingasThule Group’s Zachary Dugas explains how a global, sustainable sports brand used expectation transfer to its advantage
Maximizing ROI in CX through strategic AI integration
February 12 by Melanie MingasSam Richardson, customer engagement consultant for Twilio, explains how CX professionals can navigate the delicate balance between technological innovation and customer-centricity
Putting customer data to work for social media marketing
January 29 by Melanie MingasHow you use a customer’s data for marketing can make or break their trust. Chris Robinson, paid social director for The Goat Agency explains
Machine customers and the future of CX and service
January 22 by Melanie MingasSirte Pihlaja explains why experience design is about to change, and the five steps your organization needs to take
What your CX competitors are planning for 2024
January 19 by Melanie MingasCX Network speaks with Sirte Pihlaja to find what the CEM Benchmark 2023 means for your CX strategy
Digital CX: How Metacask is digitalizing the drinks industry
November 03 by Melanie MingasCX Network talks to the CEO of Metacask to find out how an online marketplace is transforming its industry while taking digital CX to the next level
How to benchmark CX capabilities against your peers
October 22 by Melanie MingasSirte Pihlaja explains how and why organizations can use benchmarking to become more customer centric