How To
The contact center guide
November 23 by CX NetworkThe complete guide to the contact center, its importance to enhance customer loyalty and the technology and people that underpin it
What is customer relationship management (CRM)?
October 23 by CX NetworkWe explain the strategies, processes and tech associated with customer relationship management
The complete guide to generative AI for customer experience
September 08 by Leila HawkinsCX Network explores how generative AI enhances customer experiences
5 lessons about webinars to help you succeed
August 01 by CX NetworkCX Network's 5 lessons for creating the perfect webinar
A step-by-step guide to building customer loyalty
July 27 by Claire AgutterA practical guide to delivering outstanding customer experiences
Getting the most out of customer data: A CX Network Guide
July 04 by Melanie MingasAssessing the current state of the data landscape and looking at how customer data, trust and technology intertwine
How an emotional connection drives customer loyalty
June 21 by Melanie MingasDiscover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
The CX Network guide to building emotional connections
June 15 by CX NetworkBecause true loyalty is earned not bought, this CX Network guide showcases four ways to secure repeat business from your customer base
The CX Network guide to social shopping
June 13 by CX NetworkWhy social shopping is growing in popularity and how to get the most out of it
How to stand out at your next CX manager job interview
April 17 by CX NetworkCX Network’s guide to preparing for a CX manager job interview
What is omnichannel? A CX Network guide
March 28 by CX NetworkEverything you need to know about omnichannel from the origins of channel diversity to building a seamless, connected experience in 2023
Customer experience in the metaverse: A CX Network Guide
March 03 by Jerome SmailIn this ultimate guide, CX Network presents the key facts and insights that will get it there.